Terms of service

Last updated: July 23, 2026

Welcome to NEOGEN BIOACTIVES. These Terms of Service ("Terms") are a binding agreement between you and NEOGEN BIOACTIVES, LLC, an Alabama limited liability company ("NEOGEN," "we," "us," or "our"). They govern your access to and use of neogen.bio and any related pages we operate (together, the "Site"), and every purchase you make from us.

Please read these Terms carefully. They include disclaimers, limitations of our liability, and an arbitration agreement with a class-action waiver that affects how disputes between us are resolved. Section 16 explains your right to opt out of arbitration.

1. Acceptance of these Terms

By accessing or using the Site, creating an account, or placing an order, you accept these Terms and agree to be bound by them, together with our Privacy Policy, Shipping Policy, and Refund Policy, each of which is incorporated into these Terms by reference. If you do not agree, do not use the Site or purchase from us.

2. Eligibility

You must be at least 18 years old, or the age of majority in your state of residence if higher, to use the Site or purchase from us. By using the Site, you represent that you meet this requirement.

We sell and ship within the United States only. We do not offer international sales or shipping at this time, and we may decline orders with billing or shipping addresses outside the United States.

3. Accounts

If you create an account, you agree to:

  • provide accurate, current, and complete information, and keep it up to date;
  • keep your login credentials confidential and not share your account with others;
  • notify us promptly at support@neogen.bio if you suspect unauthorized use of your account.

You are responsible for activity that occurs under your account. We may suspend or close an account that violates these Terms or that we reasonably believe is being used fraudulently.

4. Products and cosmetic nature

Our products, including Radiance Serum, are cosmetics intended for external use. They are formulated to support the appearance and feel of skin. They are not drugs or medical devices, and they are not intended to diagnose, treat, cure, or prevent any disease.

These statements have not been evaluated by the Food and Drug Administration. Descriptions of how individual ingredients behave are ingredient-level statements drawn from published research; the specific references appear on our product and Evidence pages. Nothing on the Site is medical advice, and the Site is not a substitute for the advice of a physician, dermatologist, or other qualified health provider. Always follow the directions for use on the product and its packaging, including the patch-test guidance on our product pages. Discontinue use if irritation occurs, and consult a physician if you are pregnant, nursing, under a dermatologist's care, or have a known sensitivity.

We work to describe our products, ingredients, and imagery accurately, but colors, textures, and scent impressions may vary slightly from what appears on your screen, and natural botanical ingredients can vary modestly from batch to batch. Such variation is not a defect.

5. Orders, pricing, and payment

Order acceptance. Your order is an offer to purchase. We may accept or decline any order in our discretion, and we may limit quantities per order, per person, or per household. An order confirmation email acknowledges receipt of your order; our acceptance occurs when we ship. We may cancel an order, including after confirmation, if we identify a pricing or product-description error, suspected fraud, a stock issue, or a violation of these Terms. If we cancel an order you have paid for, we will refund the full amount you paid.

Pricing. All prices are stated in US dollars. Current prices are displayed on the Site at the time of purchase. We may change prices at any time; changes do not affect orders we have already accepted. If a product is listed at an obviously incorrect price due to a typographical or system error, we may cancel the order and refund any payment.

Taxes. Applicable sales and use taxes are calculated at checkout based on your shipping address and are your responsibility.

Payment. By submitting payment information, you represent that you are authorized to use the payment method and you authorize us and our payment processors to charge the total order amount, including taxes and any expedited shipping you select. Payments are processed by our e-commerce platform and its payment providers; we do not store full card numbers on our own systems.

6. Shipping

Shipping is governed by our Shipping Policy, which is part of these Terms. In summary: we ship within the United States only; standard shipping is complimentary on every order; expedited options, where offered, are billed at the carrier's pass-through rate. Delivery estimates are good-faith estimates, not guarantees. Risk of loss and title pass to you upon our delivery of the order to the carrier, except that we will address lost or damaged shipments as described in the Shipping Policy and Refund Policy.

7. Returns and refunds

Returns and refunds are governed by our Refund Policy, which is part of these Terms. In summary: you may return product within 60 days of delivery, including opened and used product, for a full refund of the product price to your original payment method, subject to the conditions in the Refund Policy (including its per-product limit on opened returns, its treatment of shipping charges and return shipping, and its separate process for damaged, defective, or incorrect orders). If these Terms and the Refund Policy ever conflict on a return question, the Refund Policy controls.

8. Intellectual property

The Site and everything on it, including text, product descriptions, photography, video, graphics, logos, page layouts, design elements, code, and compilations of content, are owned by NEOGEN or our licensors and are protected by copyright, trademark, and other laws. The NEOGEN and NEOGEN BIOACTIVES names, wordmarks, and logos, and our product names and trade dress, are trademarks of NEOGEN. Our product formulations and related know-how are proprietary.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial shopping purposes. Except as this license allows, you may not copy, reproduce, republish, distribute, modify, create derivative works from, publicly display, or commercially exploit any part of the Site or its content without our prior written permission. You may not use our trademarks without our prior written permission. All rights not expressly granted are reserved.

9. Acceptable use

You agree not to misuse the Site. Among other things, you will not:

  • use the Site for any unlawful purpose or in violation of these Terms;
  • access or attempt to access the Site by automated means, including scraping, crawling, harvesting, or bulk downloading of content or data, except for standard search-engine indexing;
  • probe, scan, or test the vulnerability of the Site, interfere with its operation or security, or attempt to gain unauthorized access to any systems, accounts, or data;
  • introduce viruses, malware, or other harmful code;
  • impersonate any person or entity, or misrepresent your affiliation with anyone;
  • place fraudulent orders, use stolen payment credentials, or abuse promotions, referral programs, or our return policy;
  • purchase products for resale without our prior written authorization;
  • infringe the intellectual-property, privacy, or other rights of NEOGEN or any third party.

We may suspend or terminate your access to the Site, cancel orders, and refuse service if we reasonably believe you have violated this section.

10. User content and feedback

If you submit reviews, comments, photos, suggestions, ideas, or other content to us or through the Site ("User Content"), you grant NEOGEN a non-exclusive, perpetual, irrevocable, royalty-free, transferable, sublicensable, worldwide license to use, reproduce, modify, adapt, publish, display, and distribute that User Content in connection with our business, in any media, without compensation to you. You represent that you own or control the rights to what you submit, that it is accurate where it states facts, and that it does not violate these Terms or any law, and is not defamatory, infringing, or unlawful.

We may, but are not obligated to, monitor, edit, or remove User Content. We are not responsible for User Content posted by others. If you send us feedback or suggestions, we may use them freely without obligation to you.

11. Third-party links and services

The Site may contain links to third-party websites, services, or resources, including payment processors, shipping carriers, and social platforms. These are provided for convenience only. We do not control third-party sites and are not responsible for their content, policies, or practices, and a link does not imply our endorsement. Your use of third-party sites is at your own risk and subject to their terms and privacy policies.

12. Disclaimers of warranties

To the fullest extent permitted by applicable law, the Site and all products and content are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, except for any express statements in these Terms or in our published policies. We do not warrant that the Site will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Site is free of viruses or other harmful components.

Individual results with cosmetic products vary. We do not warrant that any product will produce a particular outcome for you.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. Nothing in these Terms limits any warranty or consumer right that cannot be disclaimed under applicable law, and nothing in these Terms limits the remedies described in our Refund Policy.

13. Limitation of liability

To the fullest extent permitted by applicable law:

  • NEOGEN and its members, managers, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or relating to your use of the Site or products, even if we have been advised of the possibility of such damages;
  • our total aggregate liability for all claims arising out of or relating to these Terms, the Site, or any product will not exceed the amount you paid us for the product or order giving rise to the claim during the 12 months preceding the claim.

Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above limitations may not apply to you. These limitations do not apply to liability that cannot be limited under applicable law, and they do not limit your rights under the Refund Policy or any non-waivable consumer-protection law of your state.

14. Indemnification

You agree to indemnify, defend, and hold harmless NEOGEN and its members, managers, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your misuse of the Site; (c) your User Content; or (d) your violation of any law or the rights of any third party. We may assume the exclusive defense of any matter subject to indemnification, in which case you agree to cooperate with our defense.

15. Governing law and venue

These Terms and any dispute arising out of or relating to them, the Site, or a purchase are governed by the laws of the State of Alabama, without regard to its conflict-of-laws rules, and by applicable federal law, including the Federal Arbitration Act. Subject to Section 16, any dispute that proceeds in court must be brought exclusively in the state or federal courts located in Madison County, Alabama, and you and NEOGEN consent to personal jurisdiction and venue there. Nothing in this section prevents you from bringing a claim in small-claims court where your claim qualifies, or overrides consumer-protection laws of your state of residence that apply regardless of a choice-of-law clause.

16. Dispute resolution; arbitration agreement; class-action waiver

Please read this section carefully. It requires most disputes to be resolved through binding individual arbitration, and it waives class actions and jury trials, unless you opt out as described below.

Informal resolution first. Before filing any claim, you and NEOGEN each agree to try to resolve the dispute informally: send a written description of the dispute to legal@neogen.bio (or, from us, to the email on your order), and allow 30 days of good-faith discussion before formal proceedings begin.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any product or purchase that is not resolved informally will be resolved by binding arbitration on an individual basis, administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act governs this agreement to arbitrate. The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, or enforceability of this arbitration agreement. Arbitration will be conducted in Madison County, Alabama, or, at your election, by telephone, videoconference, or written submissions. Arbitration fees and costs will be allocated as provided in the AAA Consumer Arbitration Rules. Judgment on the arbitration award may be entered in any court with jurisdiction.

Exceptions. Either party may bring an individual claim in small-claims court where the claim qualifies. NEOGEN may also seek injunctive or other equitable relief in court to protect its intellectual property or the security of the Site.

Class-action waiver. To the fullest extent permitted by law, you and NEOGEN each waive the right to bring or participate in any class, collective, consolidated, or representative proceeding, whether in arbitration or in court. Disputes may be brought only in an individual capacity, and the arbitrator may not consolidate claims or preside over any form of representative proceeding. If this class-action waiver is found unenforceable as to a particular claim, then this arbitration agreement does not apply to that claim, which must proceed in the courts identified in Section 15, and the waiver remains in effect for all other claims.

Jury-trial waiver. To the extent any dispute proceeds in court rather than arbitration, you and NEOGEN each waive the right to a trial by jury to the fullest extent permitted by law.

Your right to opt out. You may opt out of this arbitration agreement and class-action waiver by emailing legal@neogen.bio within 30 days of the date you first accept these Terms, with your name, mailing address, order number if any, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.

Time limit on claims. To the fullest extent permitted by applicable law, any claim arising out of or relating to these Terms, the Site, or a purchase must be filed within one year after the claim arose; otherwise it is permanently barred.

17. Changes to these Terms

We may update these Terms from time to time. The current version will always be posted on this page with its "Last updated" date. Changes take effect when posted, and material changes apply prospectively. Your continued use of the Site or a new purchase after changes are posted constitutes acceptance of the updated Terms. Each order is governed by the Terms in effect when you place it.

18. General provisions

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force, except as provided in the class-action waiver in Section 16.

Entire agreement. These Terms, together with the policies incorporated by reference, are the entire agreement between you and NEOGEN regarding the Site and your purchases, and supersede any prior agreements on that subject.

Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.

No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later. Any waiver must be in writing.

Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including carrier disruptions, natural disasters, labor disputes, or governmental actions.

Survival. Provisions that by their nature should survive termination (including Sections 8, 10, and 12 through 16) survive.

19. Contact

Questions about these Terms: legal@neogen.bio.